Customer Satisfaction with Vehicle After-Sales Service in the Philippines Improves Considerably in 2012. Chevrolet Ranks Highest in Customer Satisfaction with After-Sales Service for a Second Consecutive Year
SINGAPORE: 27 July 2012 – Overall satisfaction with authorized dealer customer service in the Philippines has increased by 25 points, compared with 2011, to 821 on a 1,000-pointscale, according to the J.D. Power Asia Pacific 2012 Philippines Customer Service Index (CSI) Study SM released today.
Now in its 12th year, the study examines five factors that contribute to overall satisfaction of vehicle owners who visit an authorized service center for maintenance or repair work during the first 12 to 24 months of ownership.
