Stellar New Office in Eastwood

Call centers and BPO are really fast growing here in the Philippines. Last week  i was able to meet and see the newest facility of Stellar Philippines located at 24th floor MDC 100 Building in E Rodriguez Ave, Libis, Quezon City. 

I asked Edmund Macaso its CEO on how do you measure the performance of a certain team and individual. For a long term and short term relationship? He told us the media that it is measured daily, weekly and monthly. They make sure that the KPI or Key Performance Indicator and target is meet to give clients a total satisfaction aside from profit. Well, I think this is very crucial because different clients got different customize and revenue requirements. As we tour the facilities i saw that they use the latest equipment and hardware to make sure they deliver result.